We accept returns within 28 days after the items are recieved. Return labels are provided with all the UK orders, please note if you wish to use it will cost you only £1.99
The shoes and accessories should not be used and come with the original tag. We can't accept earrings, for hygenic reasons.
You need to return all the items purchased in a single order. If you choose a delivery option other than standard, you will only be refunded for the price of the standard delievery.
United Kingdom
UK have 2 return options:
1. ASDA STORES
You can return your parcels at over 600 Asda stores in the UK
1. Fill in the returns form (included in each parcel) and place inside.
2. Each order will come with an ASDA TOYOU returns label, please attach this label to your parcel. (If you don't have a label, visit the ASDA website here to print a label at home or you can print one in store).
3. Take your labelled parcel to your closest ASDA, and to the ASDA TOYOU signposted returns point or hand the parcel to an ASDA employee (remember to include your returns note!)
4. Remember to keep hold of your receipt until you have received the refund
2. ROYAL MAIL POST OFFICE
1. Fill in the returns form (included in each parcel) and place inside.
2. Inside each parcel is also a Royal Mail returns label, you can attach this to the outside of the parcel (remember to include your returns note inside)
3. Take the parcel to any Royal Mail Post Office and hand it to the counter.
4. They will scan the parcel and give you a receipt as proof of postage, please keep this receipt until your refund is with you - this is important!
Please allow up to 16 working days for the return to be processed.
In order to receive your refund please return your order to the following address:
TORQUE LOGISTICS - KOI FOOTWEAR
STANDBRIDGE LANE
KETTLETHORPE
WAKEFIELD
WF2 7YY
UK
It's important you keep a receipt of the postage to the depot, up until the refund of th items and to also fill in the returns form and include it in the parcel.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we are unable to offer exchanges, our best advice would be to return for a refund, and then place another order for the correct size.
