Returns Policy

 

We accept returns within 28 days

after the items are recieved.

Return labels are provided with all

the UK orders, please note if you

wish to use it will cost you only £1.99

 

 

The shoes and accessories should not

be used and come with the original tag.

We can't accept earrings, for hygenic reasons.

 

 

 

You need to return all the items

purchased in a single order.

If you choose a delivery option other

than standard, you will only be refunded

for the price of the standard delievery.

United Kingdom

UK have 2 return options:

 

1. ASDA STORES

You can return your parcels at over 600 Asda stores in the UK

1. Fill in the returns form (included in each parcel) and place inside.

2. Each order will come with an ASDA TOYOU returns label, please attach this label to your parcel. (If you don't have a label, visit the ASDA website here to print a label at home or you can print one in store).

3. Take your labelled parcel to your closest ASDA, and to the ASDA TOYOU signposted returns point or hand the parcel to an ASDA employee (remember to include your returns note!)

4. Remember to keep hold of your receipt until you have received the refund

 

2. ROYAL MAIL POST OFFICE

1. Fill in the returns form (included in each parcel) and place inside.

2. Inside each parcel is also a Royal Mail returns label, you can attach this to the outside of the parcel (remember to include your returns note inside)

3. Take the parcel to any Royal Mail Post Office and hand it to the counter.

4. They will scan the parcel and give you a receipt as proof of postage, please keep this receipt until your refund is with you - this is important!

Please allow up to 16 working days for the return to be processed.

 

 

 

  • International
  • Unfortunately, we are unable to cover the cost of international returns and the price may vary depending on the size and weight of your parcel.
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In order to receive your refund please return your order to the following address:

TORQUE LOGISTICS - KOI FOOTWEAR

STANDBRIDGE LANE

KETTLETHORPE

WAKEFIELD

WF2 7YY

UK

 

It's important you keep a receipt of the postage to the depot, up until the refund has been issued, and to also fill in the returns form and include it in the parcel.

 

EXTENDED CHRISTMAS RETURNS - For orders placed from 24th November - 24th December you have until 20th Jan to return your order.

 

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

 

Unfortunately we are unable to offer exchanges, our best advice would be to return for a refund, and then place another order for the correct size.

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