ROYAL MAIL POST OFFICE
1. To return online via Royal Mail, go to www.royalmail.com/track-my-return/create/1969. Or you can log into your Koi account and create a return.
2. You will then be taken to the Royal Mail website or your account
1.) Select the shape of your parcel
2.) Select the size of your parcel
3.) Fill in your order number
4.) Select the reason for return
5.) Fill in your details
3. Please write a note in the parcel as to why you are returning the items to us.
4. You can then choose to either have the parcel collected from you, or you can drop it off yourself
5. Make sure to keep hold of your postage receipt!
If you wish to return the parcel by yourself, please return your parcel to the following address:
If you require any further assistance, please contact Help@koifootwear.com