We accept returns within 28 days after the items are received. Please note if you wish to use it will cost you only £2.99.

The shoes and accessories should not be used and come with the original tag. We can't accept earrings, for hygienic reasons.

You need to return all the items purchased in a single order. If you choose a delivery option other than standard, you will only be refunded for the price of the standard delivery.

United Kingdom

ROYAL MAIL POST OFFICE

 

1. To return online via Royal Mail, go to www.royalmail.com/track-my-return/create/1969. Or you can log into your Koi account and create a return.
2. You will then be taken to the Royal Mail website or your account
      1.) Select the shape of your parcel
      2.) Select the size of your parcel
      3.) Fill in your order number
      4.) Select the reason for return
      5.) Fill in your details

3. Please write a note in the parcel as to why you are returning the items to us.
4. You can then choose to either have the parcel collected from you, or you can drop it off yourself

5. Make sure to keep hold of your postage receipt!

 

If you wish to return the parcel by yourself, please return your parcel to the following address:

 

UNION WORKS

BACUP ROAD

RAWTENSTALL

ROSSENDALE

BB4 7LN

UK

 

If you require any further assistance, please contact Help@koifootwear.com

  • KOI Store

IN STORE RETURNS

  •  
  • Customers have the option to make returns at our store.

  • • This type of return must be done in person at the store and it's free of charge.
    • Customers can return orders purchased in-store AND orders purchased online.
    • Please bring with you: the items you would like to return, and either the order number OR receipt.
    • Please allow 3-5 working days for the refund to land in your bank account.

 

If you require any further assistance, please contact Help@koifootwear.com

  • International
  • Unfortunately, we are unable to cover the cost of international returns and the price may vary depending on the size and weight of your parcel.
  •  

In order to receive your refund please return your order to the following address:

UNION WORKS

BACUP ROAD

RAWTENSTALL

ROSSENDALE

BB4 7LN

UK

 

It's important you keep a receipt of the postage to the depot, up until the refund of the items and also please write a note inside the parcel as to why you are returning this to us.

 

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Unfortunately we are unable to offer exchanges, our best advice would be to return for a refund, and then place another order for the correct size.