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Returns Policy

UK RETURNS

We offer a free and easy returns service to anyone in the UK.

You can return your order within 14 days of receiving your order for a full refund.

 

To return an item, you simply: 

  1. Repackage the item in the original box and packaging
  2. Use the Royal Mail returns label included in the parcel and attach it to the outside of the parcel (you can email help@koifootwear.com if you don't have a label)
  3. Take your parcel to any Post Office counter and keep the receipt of postage, it is essential that proof of postage is obtained and kept.
  4. You MUST put a note inside with your name, address and order number, and write what you would like (Refund, different size...)

 

Please allow up to 4 working days for the return to be processed.

 

 

EU RETURNS

You can return any items back to us within 14 days of receiving your parcel as long as the shoes are in their original and unused condition.

Unfortunately, the return will be at your own cost, however, the good news is that we can send out an alternative size/style for free. 

Or, we can offer a full refund on the total amount.

Please return to:

Koi Footwear 
2-16 Charter Street
Manchester
M3 1LY
United Kingdom

 

 

INTERNATIONAL RETURNS

You can return any items back to us within 14 days of receiving your parcel as long as the shoes are in their original and unused condition.

Unfortunately, the return will be at your cost. There will be two further options once we have received the shoes:

  1. We can ship another size or style out to you at a discounted rate of just £5.
  2. We can offer a full refund on the total amount

 

 Please return to:

Koi Footwear 
2-16 Charter Street
Manchester
M3 1LY
United Kingdom

 

 

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

You can email us at help@koifootwear.com to discuss exchanging your item, please include as much information as you can, such as your order number, and what style you would like to exchange with.

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