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Real humans. No bots, no scripts, no being passed around. Here's how to reach us.

Checking our opening hours...

✦Real humans

no scripts, ever

✦Mon–Fri

9am–5pm (BST)

✦First in line

out of hours? front of queue

Fastest ✦

Quick answers from a real human.

✦

For photos, attachments and longer stories.

Asking about an order? Have your order number handy. It's on your confirmation email, and it lets us pull everything up in seconds.

In a hurry? Skip the queue

Most questions already have an answer waiting:

Sizing, discounts, materials, order changes. The lot, answered straight.

Rates for every destination, plus the returns portal and how it works.

6-month cover on faults, and how to make a claim in three steps.

✦ No question too small.

Monday–Friday, 9am–5pm (BST). Outside those hours, message anyway. It doesn't vanish, it waits at the front of the queue for the next person in.