Yes, and we get why you're checking. KOI started in Manchester in 2016 (registered as KOI Footwear Limited, company no. 10434810) and now ships our alternative footwear worldwide. Real UK company, a real team you can reach Monday–Friday, and a clear returns policy behind every order.

Found us through an ad and doing your homework first? Good instinct. Have a look around, and read what customers say below.

Thousands of them, and we don't hide the receipts. You'll find verified reviews on Trustpilot, on every product page so you can see real fit and quality feedback on the exact style you're eyeing, and across independent sites like Britain Reviews. Read them before you buy. That's what they're there for.

Not entirely. A big part of the range is made with vegan-friendly materials, but some styles use genuine leather, and we won't pretend otherwise. Every product page lists exactly what's on your feet, so if vegan matters to you, check the listing before you add to bag.

We design in Manchester and manufacture in China through long-standing partners who are held to ethical, responsible production standards: fair working practices and responsible sourcing. We're honest that there's further to go, and we're continually reviewing our materials and processes to lower our impact. No vague buzzwords, just where we actually are.

No. Fast fashion chases trends and builds things to be thrown away. We make collectable, identity-driven pieces designed to be worn and kept, built to last and backed by a six-month warranty. We're independent, and our designs come from subculture and self-expression, not a trend forecast.

Alternative footwear, built loud. Our world runs on chunky platform boots, Mary Janes, chunky trainers and platform heels, plus a growing line of apparel. Bold and expressive, but made to actually wear, not just photograph.

We design unisex. Most of our styles, boots and trainers especially, are worn across all genders, and our sizing stretches to suit. KOI is for anyone who connects with the look; gender doesn't come into it.

Not right now. We focus on adult footwear and don't have a dedicated kids' range. Our smallest adult sizes may suit older teens, so check the size guide if you're close.

Our chunky platform boots and Mary Janes are the heart of it, the styles people come to KOI for. The collab drops pull serious demand too: KOI x Monster High, KOI x Hatsune Miku, KOI x Melanie Martinez. Limited editions tend to sell out quickly.

Generally true to size, but it depends what you're putting on. Trainers and Mary Janes fit true from the off. Chunky boots run a touch snug at first thanks to thicker linings, then break in. If you're between sizes or have wider feet, size up, especially for boots. Worth a glance at the size guide for your style before you commit.

Three different feels. Chunky boots are structured with thicker linings: snug at first, then they soften to your foot. Trainers are relaxed and flexible from day one. Mary Janes hold you in place with a secure strap. All true to size, but check the guide for the pair you want.

No dedicated wide-fit range yet, but some styles have more room than others. Chunky boots and trainers with rounded toe boxes are the most forgiving. Wider feet? Size up, and check the product-page reviews for real fit notes from people in the same boat.

Start with the size guide. It's got UK and EU measurements for every style. Measure your foot length (do it in the evening, feet swell through the day) and match it up. Between sizes? Size up. Planning thick socks with your boots? Factor that in. And the reviews on each product page are gold for fit feedback.

Yes, and we'd rather show you than tell you. Every style goes through multiple prototype rounds and gets fit-tested across different foot shapes before it launches. You're paying for reinforced stitching, durable uppers and long-wear soles. These are collectable pieces, not disposable ones, all backed by a six-month warranty against manufacturing faults. The rest of the proof is in the reviews.

Built for the long day, not just the photo. Styles are fit-tested on multiple foot shapes and designed with wider tongues, adjustable straps and concealed elastic so they actually fit. And because the platform soles spread weight more evenly than a standard heel, your feet take less of a beating over the hours.

Well past day one. They're made for regular wear, with reinforced stitching, long-wear soles and hardware that holds, and they're covered by a six-month warranty against manufacturing faults. Treat them right and they'll go further: undo zips fully before pulling them on, use a protectant spray, store them properly and clean them after a heavy wear.

Depends on the style. Across the range you'll find vegan leather alternatives, genuine leather, synthetic textiles and rubber soles, each chosen for how it wears, feels and looks. We're not an exclusively vegan brand, so the exact make-up is listed on every product page. Check there if materials matter to you.

Now and then, and the people who get them first are on our list. Codes drop through our email newsletter and our socials (@koifootwear on Instagram and TikTok), usually around seasonal sales, new launches and the odd special event. Sign up and you'll hear before everyone else.

Yes, we run student discounts through selected student platforms. Check koifootwear.com or our socials for what's live right now and how to verify your status.

Throughout the year, with the big ones landing around Black Friday and end-of-season. Yes, we do Black Friday, and yes, it's worth waiting for. Everything's announced on site, email and socials, but the list always gets the early word.

UK standard delivery is usually 3–5 working days, with express and next-day options if you're impatient (we get it). International times vary by country and show at checkout. During sales and new drops things can run a little slower: high demand, same care. Full timings on our Shipping & Returns page.

Everything ships from the UK: designed in Manchester, sent from our UK distribution centre, with tracking on every order wherever it's headed.

Yes, across Europe, North America, Australia and well beyond. If we deliver to your country it'll show as an option at checkout, with the cost calculated for your address and tracking as standard. See the full destination list on our Shipping & Returns page.

UK delivery comes in a few tiers (standard, express, next-day) at different prices, and international is calculated at checkout for your address. We run free shipping now and then, usually over a minimum spend or during a sale, and the list and socials get the heads-up first. Current rates are always on our Shipping & Returns page.

No extra duties on UK orders. For international, some countries charge their own customs duties, import taxes or handling fees, set by your local customs authority, not us, and they're the customer's responsibility. We can't predict the amount, so if you're outside the UK it's worth a quick check with your customs office before ordering.

We know how frustrating that is. Before getting in touch:

1. Check safe spots & neighbours. Parcels are often left in porches, sheds, bins, or with neighbours.
2. Allow a little time. Royal Mail can take up to 7 working days after a delivery scan, FedEx up to 3 working days, and Asendia (international) up to 10 days as it transfers through local handlers.
3. Still missing? Once you've waited and checked around, get in touch and we'll help resolve it.

We're sorry if something's missing. Occasionally an inventory error means a product wasn't available when your order was picked. Email us at help@koifootwear.com with your order number and we'll put it right. (Delivery times shown are courier estimates and can shift slightly either way.)

Contact us as soon as you can. If you've already had a dispatch confirmation, your order may have left us, in which case we may not be able to change it. If an order is sent to a wrong address you entered and is lost, a replacement would need to be placed at your expense, so double-check your details at checkout.

You've got 28 days from delivery to send something back, as long as it's unworn, in its original condition and packaging with tags on. A £2.99 fee applies to UK returns (taken off your refund), and original shipping isn't refundable. Sale and promo items can have different conditions. Full detail's on our Shipping & Returns page.

Start it online through our Shipping & Returns page, then pick UK or International. Pack the item back up in its original condition with tags on, send it via the method we give you, and hang onto your proof of postage until your refund lands.

28 days from the day your order's delivered. Same window for everything, unless a sale or promo says otherwise.

Not free, but fair. UK returns are £2.99, taken straight off your refund. International return costs vary by location. Worth reading the returns policy (and the size guide) before you order, so there are no surprises.

Talk to a real person. Message or call us on WhatsApp (+44 7884 199278), or email help@koifootwear.com, Monday–Friday 9am–5pm. It's all on our Help page too.