✦From £4.99
UK standard shipping
Shipping ✦ Returns
Wherever you are,we'll reach you.
Everything leaves Manchester tracked. Here's what it costs, how long it takes, and how to send it back.
Checking today's dispatch cutoff...✦Tracked
every parcel, worldwide
✦28 days
to change your mind
United Kingdom
Free over £100
Standard
£4.99
✦ Tap for delivery dates
Next Day
£7.99
✦ Tap for delivery dates
Premium DPD
£9.99
✦ Tap for delivery dates
Fastest
Pre 12pm Next Day (DPD)
£12.99
✦ Tap for delivery dates
When would it land?
Leaves Manchester
Estimated arrival days
Tap any service to paint its dates here. Estimates, not promises: weekends and UK bank holidays don't count as working days.
Everywhere else
Ireland from €11.95
Standard, tracked3–9 working daysfrom €11.95
Express, tracked2–4 working daysfrom €24.99
United States (Mainland)* from $16.99
Recent changes to tariffs mean we've had to add duties at checkout. KOI does not keep this money and does not benefit from tariffs in any way.
FedEx International Connect - Tracked & Insured6–12 working days · 0.01-2kg$16.99
FedEx International Connect - Tracked & Insured6–12 working days · 2.1-4kg$29.99
FedEx International Connect - Heavy Weight6–12 working days · 4.1-8kg$39.99
Canada from £11.99
Standard, tracked4–10 working daysfrom £11.99
Express, tracked. Order by 1pm.2–6 working daysfrom £39.99
Europe €10.95–€23.99 by zone
Zone 1 · Germany3–6 working days · express 1–3 days availablefrom €10.95
Zone 2 · Austria, Belgium, France, Netherlands, Poland, Spain4–8 working days · express 1–3 days availablefrom €12.95
Zone 3 · Italy, Sweden, Denmark, Greece, Luxembourg, Portugal, Bulgaria, Croatia, Czech Republic4–8 working days · express 1–3 days availablefrom €15.95
Zone 4 · Hungary, Switzerland, Romania, Slovenia, Slovakia5–9 working days · express 2–4 days availablefrom €15.99
Zone 5 · Estonia, Latvia, Lithuania3–8 working daysfrom €23.95
Zone 7* · Norway, Finland, Iceland, Turkey4–10 working daysfrom €15.99
Zone 6* · Albania, Cyprus, Serbia3–10 working daysfrom €23.99
Your exact zone and rate are confirmed at checkout from your delivery address.
Australia* & New Zealand* from £17.99
Tracked6–12 working daysfrom £17.99
Express, tracked. Order by 1pm.2–7 working daysfrom £29.99
Rest of the Americas* from £27.99
Brazil, Colombia, Chile, Costa Rica, Ecuador, Paraguay, Peru, Venezuela, tracked7–14 working daysfrom £38.99
Rest of the world* from £19.99
ROW 1 · Hong Kong, Singapore, American Samoa, Micronesia, Guam, Marshall Islands, Puerto Rico, US Virgin Islands5–9 working days, trackedfrom £17.99
ROW 2 · Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Egypt, Georgia, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam3–10 working days, trackedfrom £27.99
ROW 3 · Kazakhstan, Nigeria, South Africa, Côte d'Ivoire, Kenya3–10 working days, trackedfrom £32.99
* Countries marked with an asterisk are responsible for their own duties, taxes and any associated charges. US duties are collected at checkout; KOI doesn't keep a penny. All delivery times are courier estimates, counted in working days (Mon–Fri, excluding UK bank holidays). All parcels are tracked; tracking can take up to 24 hours to show its first update after dispatch.
Where's my order? Your dispatch email has a live tracking link for your parcel. Tracking says delivered but nothing's there? Check safe spots and neighbours first, and allow a few working days, as some couriers scan parcels as delivered slightly early. Still missing? Message us with your order number and we'll chase it down.
Missed your delivery? The courier will usually reach out on the phone number or email from your order, make up to 3 delivery attempts and leave a card. Arrange a redelivery or pickup through your tracking link as early as you can. If the courier can't reach you, the parcel comes back to us; we'll contact you when it lands, and shipping charges may not be refundable on orders returned through failed delivery or address issues.
Wrong address? Message us as soon as possible with your order number and the correct address. We'll ask our warehouse to update it, but once checkout is complete we can't promise it will be possible. Once a parcel is dispatched, we can't reroute it.
Changed your mind? No drama.
You've got 28 days from delivery. Here's the whole thing:
1
Start your return
Head to the returns portal with your order number.
2
Post it back (UK time)
We send you a tracked label. A £3.99 processing fee comes off your refund.
3
Refund in 7 working days
Refunds go back to your original payment method. We can't refund to a different card or account.
Unworn, tried on carpet only, in the original box
Extra £5 off your refund if the box is missing, damaged or has labels stuck to it
£3.99 processing, deducted from refund
Post the shoebox inside another bag or box, and don't stick labels or tape on the shoebox itself. All products can be returned, including sale and promotional items and Final Pieces, as long as they meet these conditions.
Something faulty? That's not a return, that's warranty. Every pair is covered for 6 months, worn or not, and you choose replacement or refund. Read the warranty →
Need a different size? We don't do direct exchanges. Return for a refund, then place a fresh order for the size or style you want. The refund carries the £3.99 fee, and the new order is charged delivery like any other. Fastest route: reorder as soon as you've posted the return.
Returning from outside the UK?
XPAND, FAO KOI
Unit B, 93 Atlantic Street
Broadheath, WA14 5EW
United Kingdom
Unit B, 93 Atlantic Street
Broadheath, WA14 5EW
United Kingdom
Start your return through our Asendia returns portal using the International Returns button. You pay the return postage, and you don't need to contact us first.
Nobody has stolen your sweetroll. Refunds land within 7 working days of arrival.
✦ Beyond boundaries, delivered.
Stuck on something?
Real humans, Mon–Fri 9am–5pm (UK time). Out of hours, you're first in the queue.
When would it land?
Leaves Manchester
Estimated arrival days
Estimates, not promises: weekends and UK bank holidays don't count as working days.