You asked.We answered.

Contact us as soon as possible and we'll do our best to update it. We can't guarantee changes once an order has been placed, but if it's still possible, we'll make it happen. Double-checking your details at checkout is the safest bet.

Get in touch as soon as possible and we'll do our best to help. Changes and cancellations can't be guaranteed once an order has been placed, but if it's possible, we'll make it happen.

The usual suspects: check it's typed exactly as written (no stray spaces), check it hasn't expired, and note that only one code can be used per order. Some codes have a minimum spend or only apply to certain items, the original offer will say. Still stuck? Message us with the code and we'll take a look.

Every order is tracked. Your tracking link arrives by email once we ship, and can take up to 24 hours to start updating. Still nothing after that? Message us with your order number and we'll chase it.

UK delivery starts at £3.99, and it's free on orders over £80. We ship worldwide, and every destination and price is listed on our Shipping & Returns page.

Order before 1pm Monday to Friday and your order leaves the warehouse the same day. After 1pm, on weekends or on bank holidays, it ships the next working day.

Almost certainly. We ship worldwide from the UK. Type your country into the finder on our Shipping & Returns page and it'll pull up your exact rates and delivery times.

Depends where you are. Some destinations handle their own import duties, which are set by your country and charged by the carrier, not by us. Your country's listing on the Shipping & Returns page says either way.

Check your tracking first, it's the fastest truth. Bank holidays and big sale periods can add a day or two. If your order is past the delivery window shown at checkout and tracking has gone quiet, message us with your order number and we'll chase the courier.

Check safe spots, porches and communal areas, ask your neighbours, and look for a courier photo in the tracking. Parcels are occasionally scanned as delivered a little early, so give it 24 hours. Still nothing? Message us with your order number and we'll open an investigation with the courier.

First, check the packaging carefully, small items hide well. Larger orders can also ship in more than one parcel, so check your email for a second tracking link. If something's genuinely missing, message us with your order number and what's missing and we'll put it right.

Delivery can't be upgraded after checkout, as there's no way to take the extra payment once an order has been placed. Pick the speed you need at checkout, and remember: order before 1pm Monday to Friday and any service ships the same day.

You've got 28 days to send anything back. Start online and we'll send you a tracked UK return label, with a £2.99 fee deducted from your refund. Refunds land within 7 working days of your return reaching the warehouse. The full process lives on our Shipping & Returns page.

Unworn and in original condition, sent back in the original shoebox (there's a £5 charge if the box is missing or damaged, since it can't go back into stock without one). Try shoes on indoors, on carpet, until you're sure they're staying.

We don't do direct exchanges. Return your order for a refund, then place a fresh order for the size or style you want. Two things to know upfront: the refund carries the £2.99 return fee, and the new order is charged delivery like any other (free over £80). Fastest route: place the new order once you've posted the return, so the right pair is on its way while your refund processes.

Message us before you post anything and we'll set you up with the right route and paperwork, so nothing gets stuck in customs on its way home. International return postage is paid by you, so use a tracked service.

Our collection includes both vegan-friendly and genuine leather styles. When genuine leather is used, we work with trusted suppliers and take a responsible approach to sourcing. Full material details are on each product page, making it easy to choose the style that's right for you.

Fit notes live on each product page. Between sizes or just unsure? Message us with what you usually wear and we'll point you in the right direction.

Sometimes. Core styles tend to come back, limited drops usually don't. For the truth on any style, hit the back-in-stock signup on its product page and you'll be first to know if it returns.

Customer feedback is important to us. You can explore verified reviews on our product pages and on Trustpilot to learn more about product quality, sizing, delivery and customer service before making a purchase.

Genuine faults are covered for six months from your order date, worn or not, and you choose a replacement or a refund (stock allowing). Email your order number, a few photos and a quick description to help@koifootwear.com. We reply within 7 working days. Full details on our Warranty page.

WhatsApp or email, Monday–Friday, 9am–5pm (BST). No bots, no scripts. Message out of hours and you're first in the queue when we're back.