Once you place your order, a shipping label is created for your parcel. Your order is then carefully picked and packed by one of our team members. You’ll receive a confirmation email with your order details, along with a tracking number so you can follow your parcel every step of the way. We hope you enjoy the journey as much as we enjoy preparing your order for you!
WELCOME TO OUR DELIVERY PAGE
WHERE IS MY ORDER?
WHY IS MY ORDER LATE?
Most of our deliveries are shipped Mon-Fri 9am and 6pm from the UK, next day orders need to be placed before 1pm on the same day. On occasion deliveries can be delayed due to events out of our control, when this happens we will look to work with our couriers to get your parcel moving. If you have concerns regarding your tracking or the status of your order please contact us on help@koifootwear.com
MISSING OR INCOMPLETE ORDER
We are sorry an item is missing from your order, from time to time we do encounter inventory errors which means the product has not been availible when they team have come to pick your item. Please contact us regarding this so we can resolve this for you help@koifootwear.com
*Please Note- All delivery times are an estimate with the courier. Depending upon certain factors with our processes, this may slow or speed up.
MY TRACKING SHOWS AS DELIVERED BUT I DON'T HAVE IT?
We know how frustrating a missing parcel can be! If your tracking says it’s been delivered but it hasn’t arrived, here’s what to do:
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Check safe spots & neighbours – Parcels are often left in porches, sheds, bins, or with neighbours.
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Allow some time –
• Royal Mail: Can take up to 7 working days after the delivery scan.
• FedEx: Allow up to 3 working days.
• Asendia (International): Allow up to 10 days, as it may transfer through local handlers. -
Still missing?
If you’ve waited the advised time and checked around, get in touch and we’ll help resolve it.
Thanks so much for your patience – we’re here to help!
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CAN I UPGRADE MY DELIVERY?
Once your order has been submitted, we are unable to make any changes to your delivery method, including upgrades or modifications. Please ensure all details are correct before completing your purchase. If you have any concerns, feel free to contact our customer support team for assistance.
I HAVE ADDED THE WRONG ADDESS!
If you have entered the incorrect delivery address and need to update this, you will need to contact us as soon as possible to let us know. Please note that if you have received a dispatch confirmation, your order may have already been dispatched? If your order has been dispatched to the wrong address and it is lost, a new order will need to be placed at your expense.
Christmas Delivery Dates:
UK- Standard- 17th December
UK- Next Day- 19th December
Ireland- 12th Decemeber
USA- 11th December
Canada- 8th December
Germany- 15th December
EU Zone 2- 12th December
Rest of Europe- 10th December
Aus & NZ- 4th December
Americas & ROW- 2nd December
FAQ
United Kingdom
| Delivery Options | Estimated Delivery Time | Delivery Price UK |
| UK Next Day- Cut off 2pm | 1-2 Working Days | £5.99 |
| UK Standard | 3-5 Working Days | £3.99 |
Ireland
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Ireland Standard Delivery | Tracked Delivery (3 - 7 working days) | From €8.99 |
United States- Mainland*
| Import fees: Recent changes to tariffs means we have had to add duties to check out. Please note- KOI does not keep this money, KOI does not benefit from Tariffs in anyway. | Estimated Delivery Time | Delivery Price |
| Fedex Tracked Economy | Tracked Delivery (5 -10 working days) | From $7.99 |
Canada
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Canada Standard Delivery | Tracked Delivery (4-10 working days) | From £19.99 |
| Canada Express Delivery | Tracked Delivery (2-6 working days) Cut off 1pm | From £35.99 |
Europe
| Delivery Options | Estimated Delivery Time | Delivery |
| ZONE 1 (Germany) | Tracked Delivery (3 - 6 working days) Express Options Available (1-3 working days) | From €7.99 |
| ZONE 2 (Austria, Belgium, France, Netherlands, Poland, Spain) | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €9.99 |
| ZONE 3 (Italy, Sweden, Denmark, Greece, Luxembourg, Portugal, Bulgaria, CROATIA, Czech Republic, | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €14.99 |
| ZONE 4 (Hungary, SWITZERLAND, ROMANIA, SLOVENIA, SLOVAKIA) | Tracked Delivery (5-9 working days) Express Options Available (2-4 working days) | From €16.99 |
| ZONE 5 (Estonia, Latvia, LITHUANIA) | Tracked Delivery (3-8 working days) | From €22.99 |
| ZONE 6 (Albania*, Cyprus, Serbia*) | Tracked Delivery (3-10 working days) | From €32.99 |
| ZONE 7 | Tracked Delivery (4-10 working days) | From €27.99 |
Australia* & New Zealand*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Express Delivery | 2-7 working days - Cut off 1pm | From £39.99 |
| Tracked Delivery | 6-12 working days | From £19.99 |
America*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| (Brazil, Chile, Costa Rica, Ecuador, Paraguay, Peru, Venezuela) | Tracked Delivery (7-14 working days) | From £29.99 |
| (Mexico) | Tracked Delivery (7-14 working days) | From £27.99 |
Rest of the World*
| Delivery Options | Estimated Delivery Time | Delivery Price |
| ROW 1 (Hong Kong, Singapore, American Samoa, Micronesia, Guam, Marshall Islands, Puerto Rico, US Virgin Islands )  | Tracked Delivery (5-9 working days) | From £19.99 |
| ROW 2 (Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Egypt, Georgia, Indonesia, Israel, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam) | Tracked Delivery (3 - 10 working days) | From £23.99 |
| ROW 3 (Kazakhstan, Nigeria, South Africa, Côte d'Ivoire, Kenya) | Tracked Delivery (3-10 working days) | From £32.99 |
Countries marked with the * symbol will be responsible for covering their own duties, taxes, and any associated charges. The company will not be held liable for these costs under any circumstances.
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