Latest Drops
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Free shipping on all domestic orders over $150
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FAQ
During peak trading times, we’ll temporarily turn off express delivery so our teams can focus on getting all orders out as quickly as possible.
Thanks for your understanding—we’re working hard to keep things running smoothly!
Once you place your order, a shipping label is created for your parcel. Your order is then carefully picked and packed by one of our team members. You’ll receive a confirmation email with your order details, along with a tracking number so you can follow your parcel every step of the way. We hope you enjoy the journey as much as we enjoy preparing your order for you!
Most of our deliveries are shipped Mon-Fri 9am and 6pm from the UK, next day orders need to be placed before 1pm on the same day. On occasion deliveries can be delayed due to events out of our control, when this happens we will look to work with our couriers to get your parcel moving. If you have concerns regarding your tracking or the status of your order please contact us on HELP@KOIFOOTWEAR.COM
We are sorry an item is missing from your order, from time to time we do encounter inventory errors which means the product has not been availible when they team have come to pick your item. Please contact us regarding this so we can resolve this for you HELP@FOOTWEAR.COM
*PLEASE NOTE- All delivery times are an estimate with the courier. Depending upon certain factors with our processes, this may slow or speed up.
Unfortunatly as soon as you place your order our teams are on it- we know you dont like delays and need it fast!! This means we are unable to make any changes.
Please contact us with you name and order number starting 19204, we will then contact the delivery company on your behalf. If you are able to check your with your neighbours this can save us time and speed up the process, please contact us within 7 days from teh delivery date, otherwise we may not be able to claim for you.
We are unable to manually add a discount code after your have placed your order, however you can use your discount code on your next purchase, if the code is still valid.
SHIPPING COSTS
| Delivery Options | Estimated Delivery Time | Delivery Price UK |
| UK Next Day- Cut off 2pm | 1-2 Working Days | £5.99 |
| UK Standard | 3-5 Working Days | £3.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Ireland Standard Delivery | Tracked Delivery (3 - 7 working days) | From €8.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Fedex Tracked Economy | Tracked Delivery (3 -9 working days) | From $9.99 |
| Fedex International Priority | Tracked Delivery (1 - 3 working days) Cut off 1pm | From $19.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Canada Standard Delivery | Tracked Delivery (4-10 working days) | From £19.99 |
| Canada Express Delivery | Tracked Delivery (2-6 working days) Cut off 1pm | From £35.99 |
| Delivery Options | Estimated Delivery Time | Delivery |
| ZONE 1 (Germany) | Tracked Delivery (3 - 6 working days) Express Options Available (1-3 working days) | From €6.99 |
| ZONE 2 (Austria, Belgium, France, Netherlands, Poland, Spain) | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €9.99 |
| ZONE 3 (Italy, Sweden, Denmark, Greece, Luxembourg, Portugal, Switzerland, Bulgaria) | Tracked Delivery (4 - 8 working days) Express Options Available (1-3 working days) | From €14.99 |
| ZONE 4 (Hungary, Czech Republic) | Tracked Delivery (5-9 working days) Express Options Available (2-4 working days) | From €16.99 |
| ZONE 5 (Croatia, Estonia, Latvia, Romania,Malta, Slovakia, Slovenia) | Tracked Delivery (3-8 working days) | From €17.99 |
| ZONE 6 (Albania*, Cyprus, Serbia*) | Tracked Delivery (3-10 working days) | From €32.99 |
| ZONE 7 | Tracked Delivery (4-10 working days) | From €27.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| Express Delivery | 2-7 working days - Cut off 1pm | From £39.99 |
| Tracked Delivery | 6-12 working days | From £19.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| (Brazil, Chile, Costa Rica, Ecuador, Paraguay, Peru, Venezuela) | Tracked Delivery (7-14 working days) | From £29.99 |
| (Mexico) | Tracked Delivery (7-14 working days) | From £27.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
|
United Arab Emirates*
| Tracked Delivery (3-10 working days) | From £14.99 |
| Delivery Options | Estimated Delivery Time | Delivery Price |
| ROW 1 (Hong Kong, Singapore, American Samoa, Micronesia, Guam, Marshall Islands, Puerto Rico, US Virgin Islands )
| Tracked Delivery (5-9 working days) | From £19.99 |
| ROW 2 (Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Egypt, Georgia, Indonesia, Israel, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam) | Tracked Delivery (3 - 10 working days) | From £23.99 |
| ROW 3 (Kazakhstan, Nigeria, South Africa, Côte d'Ivoire, Kenya) | Tracked Delivery (3-10 working days) | From £32.99 |