HELP CENTRE

We accept returns within 28 days after the items are received.

Once your parcel has been received to our distrubution centre it will need to be processed by our team please allow up to 7 days.

Once it arrives back at our warehouse, we’ll issue a refund. Refunds generally take up to 21 days—14 days for the return and processing, plus up to 7 days for bank processing.

If you paid with a credit card or debit card the refund will be sent to that card.
If you used paypal or another online payment service, the refund will be credited back to your paypal online account

You can contact our customer service team for advise if you need support with a faulty shoe.
HELP@KOIFOOTWEAR.COM
You can also use the returns portal to return faulty products.

Yes, you can return part of your order.

Yes, you can return your item from most countries -

Unfortunately, we are unable to cover the cost of returns for some international locations.

While we still accept these returns, the customer will need to arrange and cover the cost of the return. The return prices will vary depending on the size and weight of your parcel and the country from which your order was placed.

The countries we are not able to cover international returns are: New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Côte d'Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, and Mexico.

Please send your return to the following address:

UNION WORKS

BACUP ROAD

RAWTENSTALL

ROSSENDALE

BB4 7LN

UK

New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Cote D Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, Mexico

Are unable to use th returns portal, please contact customer services if you require more help.

HELP@KOITFOOTWEAR.COM