Welcome to our Returns Portal

We understand that sometimes your new shoes might not be the right fit or maybe they just arent quite what you expected.

PLEASE NOTE WE ARE UNABLE TO COVER THE COSTS OF YOUR RETURN.

RETURN COST

As a small, independent business, we're currently unable to offer free returns.

We apologize for any inconvenience this may cause!

Please see details below

 

28-DAYS RETURN

You have 28 days from the date your order is delivered to return any items.

all items must be:

  • Unused and in their original condition.

  • Returned with all tags attached.

ONLINE SUPPORT

Please head to our help centre for any further questions

FAQ

HOW MUCH WILL MY RETURN COST ME?

Country Price (1-2 Pairs) Price (3+ Pairs)

United kingdom

£2.99

£2.99

IRELAND

€16

€16

United States

$18

$20

Europe tier 1
Netherlands, Italy, Germany, France, Spain

€14

€17

Europe tier 2
Belgium, Luxembourg

€26

€34

Europe tier 3
Switzerland, Albania


€29

€38

Europe tier 4
GREECE, CZECH REPUBLIC, HUNGARY, BULGARIA, ANDORRA, CROATIA, POLAND, LATVIA, ROMANIA, SLOVAKIA, SLOVENIA,CYPRUS, ICELAND, SERBIA, NORWAY,


€32

€42

Europe tier 5
Denmark, Sweden, Austria, Portugal, Vatican City, San Marino, Malta, Finland


€32

€43

CANADA

$36 CAD

$50 CAD

AUSTRALIA

$32 AUD

$35 AUD

REST OF WORLD
Turkey, Israel

£32

£42

EXCLUDED COUNTRIES
New Zealand, Puerto Rico, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Nigeria, Cote D Ivoire, Kenya, Hong Kong, Singapore, Bahrain, Bangladesh, Bhutan, Cambodia, China, Indonesia, Japan, Laos, Macao, Malaysia, Philippines, Qatar, South Korea, Sri Lanka, Thailand, Vietnam, South Africa, UAE, Chile, Costa Rica, Venezuela, Brazil, Peru, Ecuador, Paraguay, Mexico


n/a

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POLICY

  • You can return your entire order or just part of it—whatever works best for you.
    to protect your shoes and their packaging, please do not use the original shoe box as the outer packaging for shipping.

    Damaged shoe boxes may result in your return being declined or a restocking fee being charged.
  • IF a replacement shoe box is required, a fee of £5.00 will apply.

  • Once your parcel has been received to our distrubution centre it will need to be processed by our team please allow up to 7 working days.
  •  
  • Please note:

If your return does not meet these requirements and is rejected, it will not be sent back to you.

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