What’s Covered

Our warranty covers manufacturing faults and material defects for up to 6 months from the date of purchase — when bought directly through our website or official sales channels.

To qualify, you’ll need to provide a KOI order number that can be found in our system.

Covered issues include:

• Faulty stitching or glue separation

• Broken zips, eyelets, or hardware faults that affect wearability

• Manufacturing flaws in materials or construction

What’s Not Covered

As a small team, we handle every case with care — but to keep things fair for everyone, there are a few things our warranty doesn’t cover:

• General wear and tear from regular use

• Items worn after a fault was noticed

• Discomfort or sizing issues after wear

• Damage from misuse, neglect, or unauthorised alterations

• Items purchased via resale, third-party retailers, or sample/sale events

Once shoes have been worn, we consider them accepted in terms of fit and comfort.
If they don’t feel right straight out of the box, please get in touch before wearing them outdoors.

Submitting a Warranty Request

Think your item has a genuine fault? We're here to help.

Please email us at help@koifootwear.comwith the following:

• Your KOI order number

• Clear photos showing the issue

• A brief description of what’s happened

If your request meets our warranty criteria, we’ll offer a replacement or refund, depending on product availability.

We’re constantly learning, listening, and improving.
This policy exists to protect both our customers and our team,
because sustainability, transparency, and respect are core to everything we do.

With love and gratitude,
🖤 Team KOI