Our warranty covers manufacturing faults and material defects for up to 6 months from the date of purchase, when bought directly through our website or official sales channels.

To qualify, you’ll need to provide a KOI order number that can be found in our system.

Covered issues include:

• Faulty stitching or glue separation
• Broken zips, eyelets, or hardware faults that affect wearability
• Manufacturing flaws in materials or construction

Think your item has a genuine fault? We're here to help.

Please email us at help@koifootwear.com with the following:

Your KOI order number

Clear photos showing the issue

A brief description of what’s happened

If your request meets our warranty criteria, we’ll offer a replacement or refund, depending on product availability.

As a small team, we handle every case with care, but to keep things fair for everyone, there are a few things our warranty doesn’t cover:

• General wear and tear from regular use
• Items worn after a fault was noticed
• Discomfort or sizing issues after wear
• Damage from misuse, neglect, or unauthorised alterations
• Items purchased via resale, third-party retailers, or sample/sale events